Hosted PBX provides a call center solution that makes sure all of your calls are properly routed, answered in the least hold time possible, and not lost to voicemail. Your caller’s experience is completely customizable, starting with an auto attendant recording that directs them through your phone tree. Once a caller has selected a PBX extension, your ACD system forwards calls to any number of phones using your choice of sophisticated call distribution. Agents can be located in different buildings , and all agents operate as if they are located in one building.